The director of teaching and learning leads the process to ensure highly effective OER implementations in Lumen’s customer community. Once faculty members understand and evaluate Lumen’s OER materials, they begin a process to customize and adopt the materials in ways that support effective teaching and learning. This position ensures that the implementation process is easy, effective and inspiring. The position works closely with the director of professional development to align training and implementation processes across all Lumen client institutions.

Organization Alignment

  • The position reports to the COO
  • Leads the process to improve the creation delivery of implementation services
  • Delivers training workshop with leadership from the director of professional development
  • Closely coordinates with the customer success and product teams to continually improve products and services

Position Objective

Ensure that faculty members use Lumen resources in an effective manner that results in improved teaching and learning

Key Responsibilities

Create Effective Implementation Processes and Materials

  • Define implementation needs to support the success of Lumen’s customer institutions
  • Develop tools and materials for delivery to customers that ensure that each implementation results in faculty members who are confident and well-prepared to teach effectively
  • Evaluate student and faculty usage data that identified shortcomings in the implementation process, or ineffective uses of the Lumen materials
  • Continually improve the implementation approach and tools
  • Manage projects that support preparation of implementation materials
  • Define and prioritize product enhancements that will make faculty members more effective, and that will ease the implementation process and increase faculty joy
  • Actively participate in tracking and monitoring implementation progress to better identify and address best practices and trouble spots

Deliver Training

  • Work with the regional account managers in the Eastern US to identify training needs
  • Lead and participate in training sessions in the Eastern region
  • Collaborate with the director of professional development improve the training process, and to integrate best practices in implementation into the training process

Provide Expert Support for Implementations

  • Provide tier 3 support for faculty implementations where issues have not been successfully resolved by the customer success team
  • Identify new product features and practices required to prevent future issues

Regional Leadership

  • Collaborate with the account managers in the Eastern regions increase the success of customers
  • Build strong, supportive relationships with customers across the region that support the sharing of effective practices
  • Participate in regional conferences and events

Personal leadership

  • Contribute to Lumen’s success in achieving the company’s mission
  • Personify the company values of passion, creativity, generosity, humility, openness, reliability and success
  • Make the company a more successful, effective and inclusive organization as a result of your presence

Position Metrics

  1. Customer satisfaction through implementation
  2. Student success in Lumen courses as influenced by effective implementation practices
  3. Adoption of Lumen’s open courseware at customer institutions in the Eastern region

This position will work with Lumen customers in the Eastern United States.

The position requires travel to customer sites up to 50% of the time, and a quarterly visit to the company office in Portland, Oregon.

Application Process

To apply, send your cover letter and resume to