Lumen Customer Support Resources
Do you need some help? Use any of the following resources to help us help you.
For all support needs for active customers, use this form to tell us how we can help: OER course requests, tech support, LTI, etc. This will provide the information we need to address your request more quickly.
If you’re not sure where to direct your question or request, click the button below to tell us what you’re looking for, so we can help.
Most business days, Lumen holds OER Office Hours, when you can call in via phone or a virtual meeting link to speak with a live Lumen expert about any question you may have.
Lumen provides you with the training and guidance you may need to get started.
Contact our responsive technical support with your questions.
Learn to create effective courses using OER. We help train faculty to use our products to their full potential.
We analyze learning data with up-to-date feedback to increase the effectiveness of OER programs and improve student performance.