Lumen Customer Support Resources

Do you need some help? Use any of the following resources to help us help you.

Our Faculty Training Materials for Lumen OHM, Waymaker, and Candela orient you to how our courses work, how to customize them and get started teaching.

When you have a question, we suggest trying the searchable Faculty User Guides to see if it’s already answered somewhere before submitting a customer support request.

For all support needs for active customers, use this form to tell us how we can help: OER course requests, tech support, LTI, etc. This will provide the information we need to address your request more quickly.

Anyone is welcome to join our free Slack community, which can help you get more connected to colleagues at Lumen and the colleges and universities we serve.

If you are already a member, join the conversation.

If you’re not sure where to direct your question or request, click the button below to tell us what you’re looking for, so we can help.

Contact Us

Most business days, Lumen holds OER Office Hours, when you can call in via phone or a virtual meeting link to speak with a live Lumen expert about any question you may have.

Support

Lumen provides you with the training and guidance you may need to get started.

Contact our responsive technical support with your questions.

Get Support

Workshops

Learn to create effective courses using OER. We help train faculty to use our products to their full potential.

View Workshops

Learning Lab

We analyze learning data with up-to-date feedback to increase the effectiveness of OER programs and improve student performance.

Explore Learning Lab