Accessibility Statement

Updated 3/21/2019

Access is an important part of our purpose at Lumen—we can’t have the impact on learning results we seek if people don’t have access. Barriers to access may involve cost or design that isn’t inclusive. We care a lot about access, and we design our services to be inclusive for all.

Our current assessment of our accessibility

Lumen regularly assesses our progress toward inclusiveness using the voluntary product accessibility template (“VPAT”). The VPAT contains documentation on Section 508 and Web Content Accessibility Guidelines (WCAG) 2.0 Success Criteria & Conformance Requirements (Levels A, AA).

These are our current VPATS:

What to do if you find a problem

If you find something we’ve done that isn’t inclusive, we want to know about it. Please let us know by sending an email to We promise to look into it and do our best to correct it. We may not be able to fix everything, and it might not be as quick as you (or we) would like, but we often fix issues very quickly.